Monday, November 21, 2011

I Love The Ticket System

Management Dude: How come your team hasn't done X, Y, and Z?

Me: Thanks so much for looking into this for us. We've been working on X, Y, and Z on our laptops but have not been able to do anything on [the machine you're talking about] because the current version of [essential library] is [older than dirt], and [all modern software] requires [a version from this century]. We put in a help ticket [a long time ago] with [people who you supervise]. It's ticket number 1234. Thanks again for checking on the progress of ticket 1234. Once this ticket is resolved, we're eager to make fast progress on this project.